Frequently Asked Questions

We insist on making it easy to purchase a luxury watch in person or online. Customers can make an appointment to visit our retail store Monday-Friday in Oak Park, Michigan, or simply go to MyWatchLLC.com to purchase one of the watches listed and have it shipped straight to you.

We offer a 7 day return policy for watches not as described. Outside of the 7 day return policy we offer a buyback.

Full refund policy can be found here:  Refund Policy

The best price that we offer is our wire/cash price, which is the price listed. We do not offer any further discounts as we already provide the best pricing and product in the market. 

For international orders (outside of USA) we accept wire transfer as payment only. International shipping rate varies based on location, our sales represenatative's can quote you on this. Your package will ship once payment is cleared and your order is approved. Delivery time is usually within 3-5 days once wire clears. We do not calculate duty, as that is the responsibility of the buyer.

We specialize in Rolex, Audemars Piguet, Patek Philippe, Vacheron Constantin, Cartier, Omega, and Tudor. We also carry Breguet, Breitling, Bulgari, Carl F. Bucherer, Chopard, F.P. Journe, Glashütte Original, Grand Seiko, H. Moser & Cie., Hublot, IWC Schaffhausen, Jacob & Co., Jaeger‑LeCoultre, Longines, Panerai, Parmigiani Fleurier, Piaget, Porsche Design, Richard Mille, TAG Heuer, and Zenith.

Don’t see what you’re looking for? We can source virtually any watch from any brand, typically within 24 to 48 hours. Just reach out and let us know what you have in mind.

My Watch LLC can source virtually any luxury watch from any brand, new or pre‑owned, typically within 24 to 48 hours. Our sourcing service works as follows.

1. Tell us what you want. Share the brand and model of the watch you’re looking for.
2. Give us the details. Include the reference number if you know it, the dial color or configuration, whether you want new or pre‑owned.
3. Receive your quote. We’ll send you a price quote within 24 hours.
4. Place a deposit. A deposit secures the watch and we place the order.
5. Pay the balance and receive your watch. Once the watch arrives at our store, we bill the remaining balance. You can pick it up in person at our Oak Park, Michigan showroom or have it shipped to you.

Ready to start? Contact us at 248‑422‑0909 with the watch you have in mind.

My Watch LLC is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.

If you have completed the checkout process but not yet paid (if you chose wire as payment option) you can reserve the watch in a few ways.

1) Send screenshot confirmation of wire sent 

2) Send a deposit via Zelle or Venmo 

All credit card orders will be immediately reserved. 

All watches are listed on multiple platforms, checking out with no payment, deposit, or proof of a submitted payment, will not hold or reserve the watch you have checked out for.

Note: This is specifically for scenarios where you will not be able to send a wire immediately. For example, checking out on a weekend and not able to wire til weekday, we can use this process to reserve your watch so it doesn't sell to someone else.

We guarantee that every watch on this site is 100% authentic unless otherwise noted. Further, all our watches that may have been serviced, are serviced with authentic Rolex parts. My Watch LLC stands behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.

All Rolex watches listed on our site have been tested by a Rolex Service Provider who holds a Rolex parts account. If a Rolex watch is not operating within Rolex specification, we will have it serviced prior to listing for sale, utilizing Rolex replacement parts as needed. 

Note: All watches are put on a timegrapher to ensure accuracy and also pressure tested to ensure the water resistance meets the brands specification.

Watches listed on our site that are complete with "papers" (or warranty card) will carry the remainder of the manufacture warranty for that brand. 

Example: Rolex watches come with a 5 year warranty, if you purchase a  pre owned watch that is dated June/2020, that watch still has its manufacture warranty valid through Rolex until June/2025. Rolex Authorized Dealers located anywhere in the world will honor this warranty with the warranty paper or warranty card.

_{NOTE: The warranty follows the watch. This means that even if you are NOT the original owner, Rolex will still warranty the watch as long as it is in the warranty timeframe. Also, 2020 and later warranty cards from Rolex no longer have a individuals name on it, it will only contain the model #, serial # and date of purchase.} 

The size of the bracelet is in the description of each watch listing. If you need extra links, contact us prior to placing your order to confirm pricing and availability.

_{We are happy to size your watch for you prior to shipping. Just let us know what circumference you would like the watch to be prior to shipping. You can measure your wrist with a soft tape measure, or use a string and tape measure or ruler. Send us the snug measurement and we'll get the watch sizedaccordingly.}

_{If you are purchasing a Rolex Oysterflex model, be sure to confirm sizing before your purchase. We do list the size of the bracelet in the listing, you can always send us your snug wrist measurement so we can confirm the watch will fit before we ship it.}

Here at My Watch LLC we specialize in factory original watches. We do not recommend customizing your watch unless done by a professional watch manufacture (Ex: Blaken, artists de geneve) as it can harm the integrity of the watch when done by an amateur.

Yes, the watches we sell are complete sets with original box and papers unless otherwise noted in the listing.

If a watch has original box and/or papers it will be stated, and the picture of all the contents including the box and paperwork will be shown on the last photo which can be seen whe you scroll all the way to the right. On the rare occasion we get watches that do not have papers, it will be stated in the description without papers or without warranty card, the watch will be discounted accordingly when without papers. 

_{Note: When you get a watch over 10-15 years old or older, the conents may get misplaced during moving, or accidently thrown away not realizing they have an affect on watch value, this is more common on vintages watches to be without their original papers due to their age. This shouldn't prevent you from purchasing said watch, but it should be discounted when compared to the same with papers.}

Yes, all photos are of the exact watch without editing done to the photo to enhance it or hide blemishes.

Our payment options are bank wire (bank transfer), cash, all major US credit/debit cards, and our payment plan offering is via third-party provider Affirm. For international orders, we accept wire payment only. All credit card payments go through a fraud check which can take about 24-48 hours to complete. 

For deposits (when sourcing a watch) we also accept Zelle, Venmo, Cash App, and Apple Pay. 

Note:

1. The advertised price is already discounted for paying by cash/wire transfer. 
2. Credit/Debit Card Visa/Master Card/Discover +3.5% 
3. Amex/Paypal +4.5%
4. Affirm / Shop Pay +6.7%
5. Crypto +2%
6. Cash amounts over $10K will require a CTR (banking form) filled out.

We do not offer a payment plan directly. For payment plans you can choose Affirm at checkout and you will be redirected to their site for payment options. If you are not satisfied with their terms you can back out of the order at any time. If you have any questions about your Affirm payment, you will need to contact Affirm directly.

Note: Listed prices are advertised for wire transfer and already discounted 6.7% compared to the cost when using Affirm. Affirm orders will need to add 6.7% to the price you see advertised. EX: If a watch is listed at $10,000, when using affirm the total would be $10,670

We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to send a copy of your drivers license. Once your watch is ready to ship, you will receive tracking information.

Yes, we accpt Crypto Currency including BTC/BITCOIN, USDT, ETH, DOGE, amongst others. There is a 2% fee to process your Cypto Payment.

The following shipping rates are for FedEx Standard Overnight unless otherwise noted, all orders are fully insured for the order total. We offer flat rate shipping fee for all orders up to $150,000 shipping within the CONUS, see the below rates.

Our exclusive shipping carrier is FedEx. Orders are fully insured for the total of the order, if we issue you a shipping label for a trade-in or buy back, the label will be insured for the agreed buyback/trade-in price.

Note: Orders over 150K as will all international orderswill get an individual shipping quote that is different than the rates listed.

Orders paid by wire will be shipped on the day we receive confirmation of the funds cleared from our bank. The cut off time to receive incoming wires is 5pm ET (3pm PST). EX: If payment is wired on a Monday, and funds are received on Monday, they go into pending status until they are cleared the following business day. On Tuesday they will be listed as cleared status and the order will be prepared for overnight shipping with an expected delivery date of Wednesday. You will receive a tracking number via email.

Orders paid by credit card go through a fraud check that typically takes 24-48 hours to complete. Once the fraud check is complete the order will be prepared for shipping and your order will go out either that same day or the following business day based on if it met the shipping cutoff time of 2pm ET.

No orders are shipped or delivered on subdays and holidays. We cannot guarantee any particular delivery date. Items ordered together may ship separately.

_{Note: All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence.Credit card orders will ship once the fraud check process is completed, this can take up to 7 business days.} 

All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence. 

HOW LONG WILL THE PROCESS TAKE?

Selling or trading your watch with us typically takes around 2 to 5 business days from the time you ship your watch to receiving your final payment or trade credit.

Single watch: Most single-watch deals are processed within about 1 to 2 business days of arrival. We'll keep you updated every step of the way. You'll hear from us when your timepiece arrives, and again once it's been processed. At that point, we'll apply your trade credit, send a wire, cut a check, or cash you out.

Multiple watches: For multi-watch deals, please allow roughly 2 to 5 business days for processing.

Note: Every watch that comes through our doors goes through a thorough verification process: authenticity inspection, timekeeping checks on a timegrapher (device to check watch movement health), pressure testing, and serial number verification with the manufacturer, among other steps. On busy days we're processing 30+ watches, and each one gets the same careful attention. We appreciate your patience and promise it's worth the wait.

Sometimes trades or buybacks don't work out as planned. Occasionally we'll receive a watch that needs a service, isn't in the condition described, or has something undisclosed that affects the value of the timepiece.

We do everything we can to keep the deal alive. In most cases, we'll simply reach out with a revised offer based on the watch's actual condition, and you're free to accept or decline. In the rare scenario where we return the watch, we cover all shipping costs, fully insured, both ways. You'll never be out of pocket.

Your watch is in good hands from the moment it arrives. Every timepiece is handled with gloves, under video security cameras, and treated with the utmost care throughout the entire process. Its condition will be exactly as it arrived.