Frequently Asked Questions

We insist on making it easy to purchase a luxury watch in person or online. Customers can make an appointment to visit our retail store Monday-Friday in Oak Park, Michigan, or simply go to MyWatchLLC.com to purchase one of the watches listed and have it shipped straight to you.

We offer a 7 day return policy for watches not as described. Outside of the 7 day return policy we offer a buyback.

Full refund policy can be found here:  Refund Policy

The best price that we offer is our wire/cash price, which is the price listed. We do not offer any further discounts as we already provide the best pricing and product in the market. 

For international orders (outside of USA) we accept wire transfer as payment only. International shipping rate varies based on location, our sales represenatative's can quote you on this. Your package will ship once payment is cleared and your order is approved. Delivery time is usually within 3-5 days once wire clears. We do not calculate duty, as that is the responsibility of the buyer.

We speciliaze in Rolex, Audemars Piguet, Patek Phillipe, Richard Mill, and VC. The majority of our IN STOCK inventory consist of Rolex, but we do stock the other brands mentioned here and can order/source any watch from any brand in a about 24-48 hours.

Additional Luxury Watch Brands that we also can BUY/SELL/TRADE at My Watch LLC

Omega

Grand Seiko

Breitling

Panerai

Jaeger-LeCoultre

Tag Heuer

Cartier

Tudor

Vacheron Constantin

Zenith

IWC

Piaget

Blancpain

A. Lange & Söhne

Ulysse Nardin

Hublot

Bulgarie

Parmigaini

We can source just about any watch from any brand within 24-48 hours.

1. Let us know which model from which brand watch you are looking for.
2. Info needed: brand, model, new or pre owned, which dial, and time frame.
3. We will get you a quote within 24 hours.
4. Place deposit to secure watch and have it ordered.
5. Once the watch arrives to our store, we will bill for the balance and watch will either be shipped or can be picked up in store.

My Watch LLC is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.

We guarantee that every watch on this site is 100% authentic unless otherwise noted. Further, all our watches that may have been serviced, are serviced with authentic Rolex parts. My Watch LLC stands behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.

_{Note: We do occasionally get watches that have aftermarket bezels, or customized by professional companies such as BLAKEN. The listing for the watch will clearly state any aftermarket parts such as a bezel that has been added to the watch. This is not common, but occasionaly we do offer them for sale due to high demand.}

All Rolex watches listed on our site have been tested by a Rolex Service Provider who holds a Rolex parts account. If a Rolex watch is not operating within Rolex specification, we will have it serviced prior to listing for sale, utilizing Rolex replacement parts as needed. 

Note: Watches are put on a timegrapher to ensure accuracy and also pressure tested to ensure water resistance.

Watches listed on our site that are complete with "papers" (or warranty card) will carry the remainder of the manufacture warranty for that brand. 

Example: Rolex watches come with a 5 year warranty, if you purchase a  pre owned watch that is dated June/2020, that watch still has its manufacture warranty valid through Rolex until June/2025. Rolex Authorized Dealers located anywhere in the world will honor this warranty with the warranty paper or warranty card.

_{NOTE: The warranty follows the watch. This means that even if you are NOT the original owner, Rolex will still warranty the watch as long as it is in the warranty timeframe. Also, 2020 and later warranty cards from Rolex no longer have a individuals name on it, it will only contain the model #, serial # and date of purchase.} 

Men’s watches go out to fit a 7.25” to 7.5” wrist and ladies 6.25” to 6.5” wrist (unless noted otherwise). If you need extra links, email us once you place your order and we will contact you if there is an additional cost for links. If there is, we will sell the links to you at cost.

_{We are happy to size your watch for you prior to shipping. Just let us know what circumference you would like the watch to be prior to shipping.}

Common custom work we can do includes diamond bezels, aftermarket meteroite dials, tiffany blue dials, arabic dials, custom straps with exotic materials, buss downs and more.

_{Contact the store at 1-248-422-0909 with your request.}

If a watch has original box and/or papers it will be stated, and the picture of all the contents including the box and paperwork will be shown on the last photo which can be seen whe you scroll all the way to the right. Occasionally we get watches that do not have papers, it will be stated in the description without papers or without warranty card, the watch will be discounted accordingly when without papers. 

_{Note: 40% of watches sold are without papers, especially when you get over 10 years old as they may get misplaced during moving, accidently thrown away not realizing they have an affect on watch value. This shouldn't prevent you from purchasing said watch, but it should be discounted when compared to the same with papers.}

Yes, all photos are of the exact watch without editing done to the photo to enhance it or hide blemishes.

Our payment options are bank wire (bank transfer), cash, all major US credit/debit cards, and our payment plan offering is via third-party provider Affirm. For international orders, we accept wire payment only. All credit card payments go through a fraud check which can take about 24-48 hours to complete. 

For deposits (when sourcing a watch) we also accept Zelle, Venmo, Cash App, and Apple Pay. 

Note:

1. The advertised price is already discounted for paying by cash/wire transfer. 
2. Credit/Debit Card Visa/Master Card/Discover +3.5% 
3. Amex/Paypal +4.5%
4. Affirm / Shop Pay +6.7%
5. Crypto +2%
6. Cash amounts over $10K will require a CTR (banking form) filled out.

We do not offer a payment plan directly. For payment plans you can choose Affirm at checkout and you will be redirected to their site for payment options. If you are not satisfied with their terms you can back out of the order at any time. If you have any questions about your Affirm payment, you will need to contact Affirm directly.

Note: Listed prices are advertised for wire transfer and already discounted 6.7% compared to the cost when using Affirm. Affirm orders will need to add 6.7% to the price you see advertised. EX: If a watch is listed at $10,000, when using affirm the total would be $10,670

We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to send a copy of your drivers license. Once your watch is ready to ship, you will receive tracking information.

Yes, we accpt Crypto Currency including BTC/BITCOIN, USDT, ETH, DOGE, amongst others. There is a 2% fee to process your Cypto Payment.

We offer a flat rate shipping fee, see the below rates.

$100 up to $20,000

$150 $20,001 to $50,000

$200 $50,001 to $100,000

Our exclusive shipping carrier is FedEx. Orders are fully insured for the total of the order, if we issue you a shipping label for a trade-in or buy back, the label will be insured for the agreed buyback/trade-in price. 

Orders paid by wire will be shipped on the day we receive confirmation of the funds cleared from our bank. The cut off time to receive incoming wires is 5pm ET (3pm PST). EX: If payment is wired on a Monday, and funds are received on Monday, they go into pending status until they are cleared the following business day. On Tuesday they will be listed as cleared status and the order will be prepared for overnight shipping with an expected delivery date of Wednesday. You will receive a tracking number via email.

Orders paid by credit card go through a fraud check that typically takes 24-48 hours to complete. Once the fraud check is complete the order will be prepared for shipping and your order will go out either that same day or the following business day based on if it met the shipping cutoff time of 2pm ET.

No orders are shipped or delivered on weekends or holidays. We cannot guarantee any particular delivery date. Items ordered together may ship separately.

_{Note: All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence.} 

All orders will be sent to the FedEx store nearest you. Someone from our shipping department will contact you to let you know which FedEx store the package is sent to, when you go to pickup you simply take your ID into the FedEx store and they will release the package to you. This is so that the package can be fully insured for the purchase price. Although this may seem inconvenient, this process is required by our insurance, greatly reduces any claims made, and is much more secure than sending to a residence. 

Affirm is one of the largest buy now, pay later lenders in the U.S., offering payment plans for online and in-person purchases. Loans from Affirm allow you to pay for purchases over time, including a no-interest option and an option to spread payments over three, six or 12-month installments.

Affirm is an alternate payment method that allows you to finance your purchase. To use Affirm to pay for your purchase, choose Affirm in the checkout. If approved, you will be offered a payment plan including length of term and APR interest to consider.

If your basket is eligible for financing payments with Affirm, you will be able to select Affirm as payment method during checkout. After your order is approved for financing, Affirm will present a financing payment program for review based a soft credit check to see if you qualify for the financing program.

To sign up, you will need:

1. A U.S. credit card or debit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address