Refund and Returns

Refund and Returns for Watches under $1,000

We have a 180-day return policy on watches, which means you have 180 days after receiving your watch to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with the same contents as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Worn items will not be eligible for return.

To start a return, you can contact us at 248-422-0909. Please note that returns will need to be sent to the following address: 21830 Greenfield Road, Oak Park MI 48237, United States

If your return is accepted, we’ll send you a prepaid return shipping label at no cost to you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 248-422-0909 or fill out the contact form.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Right to cancel order(s)

All orders, whether initial or additional, are subject to acceptance by and shall only become effective upon confirmation by My Watch LLC.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, refunds will be processed within 7 days. 
If more than 7 business days have passed since we’ve approved your return, please contact us at 248-422-0909.